Refund policy

Return, Replacement and Refund Policy

At VIOLATION, every product is checked before dispatch. Please read the product description, review all product images and carefully check the size chart before placing your order.

By completing a purchase on our website, you acknowledge and agree to the terms of this policy.

1. Size and Fit Policy

Customers are responsible for selecting the correct size using the size chart displayed on the relevant product page.

We do not accept returns, exchanges, replacements or refund requests for:

  • Incorrect size selected by the customer;

  • Size or fit preferences;

  • An item being too loose, tight, short or long;

  • Change of mind after placing or receiving the order;

  • Preference for another colour, design, style or product;

  • Failure to check the size chart before ordering.

Please order strictly according to the size chart listed on the product page. Size-related returns and exchanges will not be accepted.

Minor differences in measurements may occur due to the manufacturing and stitching process. Such minor variations will not be treated as a defect.

However, this restriction will not apply where:

  • VIOLATION has dispatched a size different from the size mentioned in the confirmed order; or

  • The garment’s measurements materially differ from the measurements displayed in the applicable size chart, beyond the normal manufacturing tolerance.

2. No General Returns or Exchanges

We do not provide returns or exchanges for change of mind, personal preference, sizing issues, fit issues or customer ordering errors.

A replacement or refund may only be considered where the customer has received:

  • An incorrect product;

  • An incorrect size dispatched by us;

  • A product damaged during delivery;

  • A product with a genuine manufacturing defect;

  • An item materially different from its description; or

  • An incomplete order.

All requests are subject to inspection, verification and approval by VIOLATION.

3. Reporting an Issue

For visible damage, an incorrect product, an incorrect size or a missing item, contact us within 48 hours of delivery at:

Email: we@violation.in

For a genuine manufacturing defect that was not reasonably visible at delivery, contact us within 7 calendar days of delivery.

Your email should include:

  • Order number;

  • Registered name and contact details;

  • Clear description of the issue;

  • Clear photographs of the product;

  • Photograph of the size label and product tags;

  • Photograph of the outer packaging and shipping label; and

  • An uninterrupted parcel-opening video, where available.

Please retain the original packaging until your request has been resolved. We may request additional photographs, videos or information to verify the claim.

Submitting a request does not automatically make the order eligible for replacement or refund.

4. Conditions for Approval

An eligible product must be:

  • Unworn and unused;

  • Unwashed;

  • Unaltered;

  • Free from stains, makeup, deodorant, perfume, body odour, pet hair or other marks;

  • Returned with all original tags attached;

  • Returned in its original packaging; and

  • Accompanied by the invoice or proof of purchase.

Products showing signs of use, washing, alteration, deliberate damage or improper handling will not be accepted.

VIOLATION reserves the right to reject a request where the submitted evidence is insufficient, inconsistent or indicates misuse, subject to applicable law.

5. Products Not Eligible for Return or Exchange

Unless the product was defective, damaged, incorrectly supplied or otherwise required to be accepted under applicable law, the following are not eligible:

  • Products ordered in an incorrect size;

  • Products that do not meet the customer’s preferred fit;

  • Sale, clearance or final-sale products;

  • Products purchased using special promotional discounts;

  • Free products received under an offer;

  • Gift cards;

  • Customised or personalised products;

  • Products without original tags or packaging;

  • Washed, worn, altered or used products;

  • Products damaged after delivery;

  • Products with minor colour differences caused by screen settings, photography or lighting; and

  • Products with normal manufacturing or measurement variations.

A material difference between the delivered product and its advertised description will be reviewed separately in accordance with applicable law.

6. Promotional and Free Products

For offers such as Buy 2 Get 1 Free, the free item forms part of the promotional order.

Where VIOLATION approves the return of an entire promotional order, all products received under the offer, including the free product, must be returned unused and with their original tags and packaging.

If the free product is not returned, its prevailing selling price may be deducted from any approved refund.

Where only one product in a promotional order is defective or incorrectly supplied, VIOLATION may replace only the affected product, subject to stock availability.

7. Replacement Process

Approved replacements will be offered only for genuine manufacturing defects, damage, missing products or incorrect products supplied by VIOLATION.

Replacement is subject to stock availability. If the same product is unavailable, VIOLATION may offer:

  • A suitable alternative;

  • Store credit; or

  • A refund of the amount actually paid for the affected product.

A replacement does not permit the customer to select a different size, design or colour unless VIOLATION expressly approves it.

8. Return Shipping

Do not send any product back without first obtaining written approval and return instructions from VIOLATION. Products sent without authorisation may not be accepted.

Where the return results from an incorrect, damaged or defective product supplied by VIOLATION, we may arrange a reverse pickup or reimburse reasonable return-shipping costs after verification.

Reverse pickup is subject to courier serviceability. Where reverse pickup is unavailable, the customer may be instructed to send the product through a trackable courier service.

VIOLATION will not be responsible for unauthorised returns or parcels lost while being returned without valid tracking information.

9. Inspection and Quality Check

All returned products will undergo a quality inspection.

A replacement, store credit or refund will only be processed after:

  • The returned product has been received;

  • The reported issue has been verified; and

  • The product has passed the applicable eligibility inspection.

If the product fails inspection, the request may be rejected. The product may be shipped back to the customer, and the applicable shipping cost may be payable by the customer.

10. Refunds

Where a refund is approved, it will be issued only for the amount actually paid for the eligible product after applying discounts, promotional adjustments and other applicable deductions.

Original delivery charges, COD charges, convenience fees and handling charges are non-refundable unless the complete order was incorrect, damaged or defective due to an error attributable to VIOLATION.

Approved prepaid-order refunds will be processed to the original payment method. Approved Cash-on-Delivery refunds may be processed through bank transfer or UPI after the customer provides the necessary details.

Refunds are generally initiated within 7–10 business days after approval. Banks and payment providers may take additional time to reflect the amount.

If an approved refund has not been received within 15 business days after confirmation, contact:

we@violation.in

11. Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been processed, printed, packed or dispatched, cancellation may not be possible.

Submitting a cancellation request does not guarantee cancellation. A cancellation is confirmed only when VIOLATION provides written confirmation.

12. Fair-Use and Fraud Prevention

VIOLATION reserves the right to restrict returns, replacements, refunds, promotional benefits or Cash-on-Delivery access in cases involving:

  • Repeated refusal of confirmed orders;

  • Excessive or suspicious claims;

  • Fraudulent evidence;

  • Deliberate product damage;

  • Abuse of promotional offers;

  • Misrepresentation of order-related information; or

  • Any activity reasonably suspected to be fraudulent.

This provision will be applied fairly and in accordance with applicable law.

13. Consumer Rights

Nothing in this policy is intended to exclude, restrict or waive any consumer right that cannot legally be excluded under applicable law.

Where any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

14. Contact and Grievance Redressal

For return, replacement or refund-related questions, contact:

Email: we@violation.in

Complaints will be acknowledged and addressed in accordance with the timelines prescribed under applicable law.